Return and Refund Policy

30-day returns

You may request a return within 30 days after receiving your order. This policy applies to all products, including sale items.

Return conditions

For returns unrelated to a defect, damage or an incorrect item, products must be unused, in their original packaging and in the same condition as received. Please retain your receipt or proof of purchase.

Return shipping and fees

For non-quality-related returns, the customer arranges and pays for return shipping. If an item is defective, arrives damaged or was sent incorrectly, SUNTHIN covers return shipping and provides a prepaid return label after reviewing the issue. We do not charge a restocking fee.

How to request a return

Email info@sunthinled.com before sending anything back. We will provide return instructions and the return address. Please do not send a return without contacting us first. Returns are sent by mail.

Refunds

We will inspect your returned item and process an eligible refund to your original payment method within 2 business days after receiving the return. We will notify you of the outcome. Your bank or card provider may take additional time to post the refund.

Exchanges

To exchange an item, request a return and place a separate order for the replacement.

For product warranty support beyond the return window, see our warranty policy.